Tuesday, April 6, 2010

SiriusXM: The Washington Natinals of Radio

This is a letter I have sent to Scott Greenstein, the President and Chief Content Officer of SiriusXM. I know it’s not directly Red Sox related, but they recently replaced a number of their great baseball talk-shows with the audio feed from MLB Network’s TV broadcast. Needless to say, it’s terrible. I wanted to make sure that this email was available for other people who are as disappointed with SiruisXM as I am.

Dear Scott,

I have been an XM subscriber for over five years. Back in 2004 I was ecstatic when I learned that XM had made a deal with Major League Baseball to carry every game live, and I bought an XM radio soon thereafter. Since then, I have enjoyed being able to listen to my Boston Red Sox while living in California, in addition to getting to experience some of the other wonderful broadcasters throughout the country. But one of my favorite parts of XM has been channel 175, the baseball channel. The quality of the baseball experts on XM 175 was so much higher than that of ESPN Radio or MLB Network. Imagine my disappointment when I learned that XM had fired a good portion of it’s baseball talent only to replace it with the audio feed from an MLB Network TV broadcast!

The MLB Network audio feed is unlistenable. Hearing people discuss highlights that are not viewable to a radio audience is frustrating and pointless. And as a radio-based company, I’m dumbfounded that you would not have the foresight to think about how this would effect your customers. Unfortunately, I guess that describes XM radio ever since it merged with Sirius: the quality has gone down while the price has gone up.

This is the sixth season that XM has carried MLB games, and I cannot think of one thing that you have done to try and make the experience better. No away-team broadcasts, no dedicated channels for each team, nothing. Now you’ve also gotten rid of the one piece of programming that made XM more entertaining than streaming radio broadcasts through my iPhone. Replacing Joe Castallano with a made-for-TV broadcast is the final straw. After five years of my patronage, I will be canceling my service and moving on to the MLB At Bat app on my iPhone. For the sake your customers with even more patience than I, I hope that you realize the mistake you’ve made and are able to re-sign Joe and his former co-workers.

Sincerely,
Matt

posted by Matt at 10:00 am  

2 Comments »

  1. Can you write my angry letters to companies from now on?

    Comment by Leah — April 6, 2010 @ 2:25 pm

  2. nice try Matt but the company is only concerned with saving money so while this is a well crafted and written letter, it falls on deaf ears and blind eyes.

    Comment by Ryan Leong — June 29, 2010 @ 9:45 am

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