Download Antipatterns : Managing Software Organizations and People by Neill, Colin J.; Laplante, Philip A.; DeFranco, Joanna F. PDF

By Neill, Colin J.; Laplante, Philip A.; DeFranco, Joanna F.

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Fortunately the interaction with a difficult person need not be a painful or unproductive experience. To approach conflict in a more constructive way one needs to have a clearer picture of the behavioral choices in a conflict situation. A framework we have found useful in this regard is the Thomas– Kilmann Conflict Mode Instrument (or TKI for short). The TKI is a self-scoring test that takes about 15 minutes to complete. It was developed in the mid- 1970s and measures a person’s behavior in a conflict situation.

You can elaborate on your reasons why, but that is not really important. They will try to interrupt you, as they invariably do; do not allow it. Consider the refactored encounter: Bill: Hey, Mike! How are you doing? Mike: Not good. I have a problem…you! Bill (nervously): What do you mean? Mike: I understand that you were badmouthing me to Sue. S.! Sam overheard your conversation and he told me… Bill: Excuse me, Mike, but I was talking. Sam didn’t hear correctly. I was defending you to Sue. What I told her was that I thought it was not your fault that we were delayed and that it was because the operating system was constantly crashing on us… Mike: I didn’t realize; um, um, thank you very much for sticking up for me.

If you do have a choice of who is on your team—consider ability AND behavioral preferences as they pertain to the problem at the moment. As the problem evolves you may want to consider modifying the team to be more efficient. We should strive to make the best use of each individual on our teams. Consid­ ering each individual’s ability as well as their temperament gives the highest probability for success due to increased individual motivation as well as team communication. 2 Human Antipatterns and Negative Personality Types Everyone has to deal with difficult people.

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